Common questions
Common questions.
Start with the question that is closest to what you need today.
Topic 01
Getting started
All topicsWhere do I start?
Contact our intake team. We can talk through clinic options, explain the scheduling process, and help you understand what information to bring to a first visit.
Do I need to know what kind of injury I have?
You do not need to choose a diagnosis from this website before contacting us. Tell the intake team what happened and what you are experiencing; a medical evaluation is where your care team assesses your symptoms.
Do I need a referral or a lawyer before I can be seen?
No. You can call us directly, and care comes first whether or not you have a lawyer. If you already work with an attorney, we coordinate on documentation and billing. If you do not, we can help you understand whether you need one. Nothing about getting treated requires a lawyer.
What if I already went to the ER?
The ER rules out emergencies like fractures, bleeds, and surgical needs. What happens next is what we do: physician-directed physical therapy, massage, imaging when clinically indicated, and specialist referrals through the Continuity of Care network.
Topic 02
Cost and coverage
All topicsHow do I find out about cost and coverage?
Care starts without waiting for every benefit to be verified. Our team works out which coverage applies and handles the billing. What each source pays depends on your coverage and your claim.
Topic 03
Treatment and recovery
All topicsHow long does whiplash treatment take?
Recovery varies with the injury and your needs. Your managing physician reviews symptoms and daily activities at follow-up and adjusts the plan. Persistent or worsening symptoms need reassessment rather than a preset recovery deadline.
My back X-ray was clear. Why does it still hurt?
An X-ray is one part of an assessment and does not answer every question about back pain. Tell the physician about persistent or changing symptoms. The history and examination help decide whether another test is needed.
Why didn't the ER's CT scan show my concussion?
A CT scan checks for bleeding and fractures: structural damage. Most concussions involve functional disruption instead, which doesn't show up on a CT. Diagnosing a concussion takes a clinical exam and cognitive testing, not imaging alone.
How long do headaches last after a car accident?
There is no single recovery deadline for headaches after a collision. Your managing physician assesses the symptoms and tracks your progress. Arrange follow-up if symptoms worsen or do not improve.
Can a car accident cause a rotator cuff tear?
Yes. The sudden forces of a crash, seatbelt loading, bracing against the wheel, or direct impact, can partially or completely tear the rotator cuff muscles and tendons. Symptoms alone cannot identify the injured structure; an examination guides further testing.
What are the most common injuries after a car accident?
Soft tissue injuries include sprains, strains, and myofascial pain. Whiplash, back strains, and seatbelt bruising are common examples. They rarely show up on an X-ray, and they are real, treatable injuries either way.
Topic 04
Clinics and locations
All topicsHow do I find the Aurora clinic, and is parking easy?
The Aurora clinic is at 14231 E 4th Ave, Suite 1-100. Parking is free and directly in front of the building. Call the clinic to discuss appointment availability. Clock Tower Square is beside I-225 Exit 9 at 6th Avenue. Look for the large brick buildings with a courtyard between them. Use the building furthest northeast in the complex. The clinic is on the first floor, immediately to your left through the main entrance.
Topic 05
For referring offices
All topicsCan I refer a patient?
Yes. Use Send a patient to start a conversation with our intake team. Our referring-partner page explains more about the clinic and the referral process.
Your question is personal
Talk it through with us.
Tell the intake team what happened and what you need help with.
Find the right contact